Return + Exchange
Return + Exchange
If you are not satisfied with the earphone you purchased or have quality problems, please contact us within 14 days after receiving the product and provide a detailed description of the problem and order information.
Returned products must be in original, unused condition and complete with original packaging and accessories.
Shipping costs incurred during the return process will be borne by you, unless there is a quality problem with the product or the return is our responsibility.
HONG KONG WANGYAN CO., LIMITED Limited hardware warranty coverage varies by product. Please refer to the packaging and/or documentation of the product you purchased to determine the applicable warranty period.
What is your return and warranty policy for refurbished, open box and dent box products?
HONG KONG WANGYAN CO., LIMITED box products refer to products whose outer box is torn, scratched, dented or otherwise marked. The product itself is guaranteed to be in new condition and comes with a comprehensive warranty and a 30-day limited return policy.
Exchange policy:
If the earphone you purchased has quality problems or does not match the product you ordered, please contact us within 7 days after receiving the product and provide a detailed description of the problem and order information.
We will provide you with free exchange services, including replacing the product and arranging express delivery to retrieve the original product.
Exchanged products must be in original, unused condition and come with original packaging and accessories.
Please note the following points:
In order to ensure that your return or exchange application goes smoothly, please contact our customer service team and provide relevant order information and problem description before returning or exchange.
During the return or exchange process, please ensure the integrity of the product and the safety of the packaging to avoid affecting your return or exchange application.
For refunds, we will process it within 7 working days after receiving the return and confirming that the product is in good condition, and refund it according to your original payment method.
Telephone:【+852 65092274】
e-mail:【[email protected]】
domain name:【bianligo.com】
company name:【HONG KONG WANGYAN CO., LIMITED】
company address:【UNIT2223,22/F, YAN’S TOWER,25-27 WONG CHUK HANG ROAD.ABERDEEN,HONG KONG】
If you have any questions or need further information about the return and exchange policy, please feel free to contact our customer service team. We will be happy to provide you with support and answers.